Residential Facilities Manager, Thorndike Exchange
The Lupoli Companies is a vertically integrated owner, operator, and developer of commercial and mixed-use real estate with headquarters in Massachusetts. From adaptive reuse and asset repositioning of historic mill buildings to ground-up construction and comprehensive property management, Lupoli Companies combines proven expertise, a diverse set of capabilities, and a strategic approach to enhance operational performance and productivity. Lupoli Companies has grown to more than 4 million square feet of innovative brands in commercial and residential real estate property over the past six years under the leadership of Sal Lupoli, a nationally recognized CEO, who uses a thoughtful approach in creating communities that inspire creativity and encourage collaboration.
Summary: Working for the Thorndike Exchange, a Lupoli Companies brand, is being part of a greater whole where the community – both employees and residents – partner to achieve optimal apartment living, share innovative ideas, and take extreme pride in the way they live and work. Our Facilities & Maintenance Team is a vital component to the success of our communities.
We are in search of a stellar Residential Facilities Manager to lead and direct the efforts of a strong facilities and maintenance team associated with the daily operation and maintenance of our premier residential property comprised of 54 luxury lifestyle units. This individual will be responsible for training the team and holding them accountable for ensuring that the demands of ownership in that the premises exude impeccable condition 24/7 and that the needs of every resident are meet on a timely basis. Superior technical, organizational and communication skills are mandatory as is the ability to operate at a high level of attention-to-detail. The ability to balance and manage service requests, daily maintenance and apartment turnovers to ensure work is performed flawlessly and timely while adhering to the established Company standards and budget is paramount. Being a Facilities Manager is beyond sitting behind a desk directing the efforts of others – it’s leading by example and working side-by-side with your team to achieve common goals.
Primary Responsibilities:
Establish and implement efficient and effective processes, i.e. works schedules, punch lists, preventive maintenance lists, capital improvements, etc.
Be proactive with the maintenance of facilities (plumbing, electrical, HVAC, appliance, carpentry, painting, etc.) to mitigate problems.
Take every step to ensure that environments (inside and out) are spotless, safe and perpetuate the warmth and comfort of “being home”.
Perpetuate an interactive and customer focused rapport with all residents.
Ensure practices and procedures are highly responsive to meet the needs and requests of residents.
Provide leadership, direction, training and guidance to the team to ensure the above.
Help develop and manage the operating budget; track and report variances.
Conduct competitive bidding process, thoroughly vet vendors conducting work, and monitor progress of third parties at the property.
Review invoices cautiously before submitting for approval and payment processing, etc.
Manage additional projects/tasks and other requests from senior management simultaneously.
Requirements:
3+ years of hands-on experience in residential community facilities, maintenance, operations and management.
Demonstrated success ineffectively supervising teams.
Adept at effectively leading and developing people, processes, and procedures.
Availability to work a flexible schedule and be on call should an emergency arise.
Knowledge of fair housing regulations and related terminology.
Ability to communicate effectively (written and oral).
Solid relationship-building and fostering skills.
Good computer skills; proficient with Microsoft Office (Excel, Word, Outlook), Onesite/Real Page
Competitive compensation and benefits package.